Witnessed the Graduation of the First Batch of Customer Service Excellence Diploma

ABU DHABI, United Arab Emirates - Sunday, December 21st 2014 [ME NewsWire]

Lt. General H.H Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, instructed the allocation of 50 percent of the seats for the second batch of the Customer Service Excellence Diploma to the partners of federal ministries employees and local institutions and authorities.

The directions of H.H. Sheikh Saif came during his speech in the graduation ceremony of the first batch of the Customer Service Excellence Diploma, which was held Sunday morning at the Abu Dhabi Police Officers Club with the participation of 376 employees from various police sectors. Of these participants, 351 successfully passed the diploma requirements, 38 participants from the Customer Service Centers at 13 ministries and federal authorities.

His Highness Sheikh Saif also asserted the keenness of the higher leadership to provide welfare and prosperity for all citizens and residents in the UAE. He also encouraged the participants to be civilized when dealing with the public, and to place the citizens of the nation at the forefront of the field of customer service in accordance with the UAE Vision 2021 that aims to uplift the status and reputation of the Emirati people in order to present a bright image of the UAE.

His Highness Sheikh Saif also expressed his great pride for this graduation of elite national customer service cadres from the Ministry of Interior and other federal ministries, institutions, and authorities. The graduates have realized the professional requirements of the diploma in customer service. He also expressed his gratitude to the supervisors of the program and stressed the importance of fine-tuning the skills and experiences of the customer service employees.

Additionally, His Highness Sheikh Saif noted that national cooperation serves the citizens of the UAE and the general customers as well. “It is among our top duty to attract distinguished human resources and to refine their skills in order to provide all with the chance to be creative and innovative,” H.H Sheikh Saif said. He also reiterated his great confidence that the higher leadership has in the capacity of the citizens of the UAE who have proved their excellence in many fields through local and international experiences.

The ceremony commenced with the national anthem, followed by a recitation from the Holy Qur’an. After that, along with the audience, H.H Sheikh Saif watched a documentary detailing the stages of the Customer Service Excellence Diploma and the excellence journey that has been realized in all of the UAE institutions.

Lieutenant Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department at the Directorate General of Strategy and Performance Development at the General Secretariat of the Office of H.H Deputy Prime Minister & Minister of Interior, noted in his speech that the Customer Service Excellence Diploma, which has been executed in collaboration with the Etisalat Academy, has received high levels of interest and support by the police leadership. The program has been designed according to the best modern practices of establishing and developing customer service centers and in cooperation with a major world-renowned expertise firm in the field of human resources development. All topics were related to the futuristic UAE Vision 2021 which aims to lead the UAE to become among the top international leaders in customer service. The topics were also related to the visions and strategies of the MoI.

Lieutenant Colonel Al Ka’bi added: “The number of participants in the program has reached 376 participants from staff members of the customer service sector, with credit hours reaching up to 90 hours.  Fourteen groups of participants in the service industry from 14 different sectors including policing, ministries, and federal entities were trained for two days a week for a period of four months. To facilitate the procedures for participants, the MoI has adopted four geographic locations in Abu Dhabi, Dubai, Ras Al Khaimah, and Al Ain city. Participants were distributed as per their geographic locations.”

He explained that following the directions of Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, the MoI has given special attention to the principles of partnership and team work spirit. He noted that the ministry dedicated 10 percent of the diploma seats in the first course for ministries and federal entities based on its keenness to share the experience, exchange ideas, and provide chances to develop the customer service sector as per the highest international standards for all entities in the country.

He mentioned that the program witnessed the participation of 38 staff members in service centers from 13 federal entities and ministries. “After passing the international tests of the diploma topics, the participant will receive internationally recognized certificates from the International Business Training Association (IBTA), which is an international organization focusing on knowledge and professional training as per the best international standards,” he said.       

Concluding the ceremony, H.H. Sheikh Saif handed the certificates to the first graduates, and honored the work team for their role in supervising the implementation of the diploma program.

The graduation ceremony was attended by Lt. General Saif Abdullah Al Sha’far, Undersecretary at the Ministry of Interior; Mohammed Mir Al Raisi, Acting Undersecretary of the Ministry for Foreign Affairs; Abdulla Abduljabbar Al Majid, Assistant Undersecretary for Support Services, Ministry of Justice; and Major General Dr. Nasser Lakhrebani Al Nuaimi, Secretary General of the Office of HH Deputy Prime Minister and Minister of Interior. Also present at the ceremony were commanders-in-chief of the police in the UAE, director generals, officials from the federal ministries and entities, alongside a number of MoI officers.

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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.

Contacts

The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department

Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com

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