Abu Dhabi, United Arab Emirates - Saturday, December 20th 2014 [ME NewsWire]

The Ministry of Interior will be celebrating tomorrow Sunday, the graduation of a number of highly-skilled national cadres working in the area of customer service, after passing the requirements of the Professional Customer Service Excellence Diploma.

The Ministry of Interior, represented by the Customer Service Department, had launched the Customer Service Excellence Diploma program with the participation of 376 employees from various police sectors and 38 staff members from the Customer Service Centers at 13 ministries and federal authorities; in cooperation with a major world-renowned expertise firm in the field of customer service development.

Lieutenant Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department at the Ministry of Interior said, “The graduation of the first batch of the Customer Service Excellence Diploma program embodies the Ministry of Interior’s constant commitment to pursue its endeavors to improving institutional performance and upgrading government services to the highest levels”. He explained that the Diploma program aims at preparing and training employees working in customer service and providing them with accredited certificates awarded by the International Business Training Association (IBTA). He added that the program is available to all eservice providers who have been selected according to specific criteria and conditions set by the Customer Service Department.

Moreover, Lieutenant Colonel Al Ka’bi noted that the program was designed in accordance with the best international standards in the area of customer service, and enables participants to acquire the highest levels of knowledge and practices related to customer services.

In conclusion, Lieutenant Colonel Al Ka’bi indicated that the graduation of this elite group of service providers is part of the considerable efforts made by the Customer Service Department to prepare highly qualified national competencies in the area of customer service and to invest in them in the best way possible; so as to achieve excellence in the provision of government services. This comes in line with the wise leadership’s vision and directives on establishing the culture of excellence in thought and practice; to achieve the UAE Vision 2021.

The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.

Contacts

The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department

Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com

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