Joins network of companies transforming the customer experience with solutions that leverage Avaya’s customer and team engagement capabilities

ISTANBUL - Wednesday, December 3rd 2014 [ME NewsWire]

(BUSINESS WIRE) - SESTEK, leading provider of speech technology in Turkey, today announced it has been selected by Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance, for membership as a Technology Partner in the Avaya DevConnect program.

SESTEK is the developer of Voice of the Customer, an application family that captures and analyzes data from various interaction channels and contributes to customer satisfaction, quality management and operational excellence. As a DevConnect Technology Partner, SESTEK expects to deliver proven interoperability of their solutions with Avaya’s unified communications and contact center portfolios, so that companies can manage their contact center performance effectively and deliver enhanced customer experience.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their unified communication and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.

“Membership in Avaya’s developer community will help us build our business by serving customers more efficiently and effectively,” said Prof. Levent Arslan, CEO, SESTEK. “Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line.”

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya’s strategy and value offered to Avaya customers. DevConnect Technology Partners like SESTEK must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.

“Technology partners like SESTEK are helping Avaya build our ecosystem of DevConnect compliant solutions,” said Eric Rossman, vice president, Developer Relations, Avaya. This helps ensure that Avaya customers have access to the solutions that meet their needs and can deploy them with confidence.”

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

About SESTEK SESTEK is a leading speech technology company of Turkey with a financial power proven by Deloitte FAST 50 & FAST 500 programs consecutively from 2008 onwards, a pioneer role in university-industry collaboration, unique patented technologies and strong references from the leading companies of Turkey. For more information please visit www.sestek.com

Contacts

SESTEK

Media Inquiries:

Hilal Bakanay

+90 212 286 25 45/147

hilal.bakanay@sestek.com

or

Media Inquiries:

DevConnect PR

613-595-9223

devconnect@avaya.com

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