First Regional and Arab Applicant of Balanced Scorecard

Abu Dhabi, United Arab Emirates - Monday, November 10th 2014 [ME NewsWire]

Saif bin Zayed Receives the Work Team and Encourages Them to Continue Pursuing Excellence

The Ministry of Interior (MoI) has succeeded in entering the Hall of Fame of the Palladium Group for its excellence in the competition of Balanced Scorecard (BSC) and Strategic Alignment applications. This achievement marks the MoI as the second ministry to enter the Hall of Fame internationally, only following the Ministry of Interior in South Korea. The MoI of the UAE is the first to receive such recognition in both Arab and regional levels.

On Sunday afternoon, Lt. General H.H Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior received Major General Dr. Abdul Quddous Al Obaidly, Commander General Assistant for Quality and Excellence, the head of the work team and General Coordinator of the Sheikh Khalifa Government Excellence Awards Program at the MoI, along with his team. His Highness Sheikh Saif was briefed on the award and its importance, and congratulated the head of the work team and its members for the new international achievement. His Highness Sheikh Saif also encouraged the team to continue their pursuit of excellence and to maintain their previous achievements.

The ceremony was attended by: Major General Nasser Salim Lakhrebani Al Nuaimi, Secretary General of the Office of H.H Deputy Prime Minister and Minister of Interior; Brigadier Ali Khalfan Al Dhaheri, Director General of the Headquarters Affairs at Abu Dhabi Police; Colonel Mohammed Hamid bin Dalmouj Al Dhaheri, Strategy and Performance Development Director General at the Ministry of Interior; and Colonel Faisal Sultan Al Shuaibi, Director of Strategy and Performance Development at Abu Dhabi Police General Headquarters.

Major General Dr. Abdul Quddous Al Obaidly received the award during a ceremony that was recently held on the sidelines of the annual conference that honors institutions that were successful in applying the BSC. The event was held in Boston, USA and was attended by a host of experts, specialists, and representatives of the winning countries and senior officials of the group.

In a statement made by the Palladium Group, the MoI of the UAE was congratulated for their successful entrance into the Hall of Fame. This year’s list included 14 leading entities representing 12 developed countries. The statement also praised the MoI’s efforts in applying the concepts of BSC and Strategic Alignment in accordance with the highest levels of professionalism, and in fulfilling each requirement for entering the elite international Hall of Fame.

The statement also explained that since 2009, the MoI of the UAE has succeeded in realizing its performance indicators related to the reduction of traffic accident fatalities, crimes and delinquencies -such as illegal residency- and to successfully implementing e-transformation. Among other indicators, the MoI has also achieved the highest levels of customer satisfaction.

Major General Dr. Al Obaidly attributed this success to the developmental and enlightened directives and support of Lt. General H.H Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, and his ongoing insistence to keep the police institution at the forefront of the most effective and efficient institutions internationally.

Additionally, Major General Al Obaidly considered this achievement as clear evidence of the effectiveness of the strategic management of the MoI. This strategy leads and directs the essential role of the MoI in providing security and stability through various teams that work effectively both day and night in order to allow the MoI to reach such high levels of the strategic indicators. The MoI executes its strategies by making the best decisions in the fields of strategic management, risks, and performance management of this security establishment.

Major General Al Obaidly said: “The ministry is not adopting the BSC as only a measurement and assessment tool, but rather as a mechanism and a tool for strategic management and as an administrative system that is extensively used by all sectors – which is in order to synchronize its activities, operations, and practices within the vision and strategy. This is additionally to improve internal and external communications and to monitor performance according to the objectives.

The ministry has recognized and honored the sector that has clearly achieved excellence in executing the BSC according to the approaches of Dr. Robert Kaplan (Harvard Business School) and Dr. David P. Norton, founder of the Palladium Group. The approaches used by the ministry have been the framework to connect strategies and operations in order to achieve such distinguished performance results.”

Major General Al Obaidly said: “The strategic management tools will enable the MoI to translate the strategy into tangible, practical steps and help synchronize resources and capabilities with such strategies. These tools are the foundation for the implementation and reporting processes based on regular reviews.”

Major General According to Al Obaidly: “The BSC has helped the ministry to enable integrated and aligned work across all departments, in addition to eliminating duplicitous approaches. It has served as an incentive for the employees who have been encouraged to exert more effort in implementing the strategy. This has resulted in improved communications among different departments within the ministry, as well as between the employees and their leaders. A series of meetings to develop and review strategy has additionally helped to empower all communications. The BSC also increased leaders’ engagement in the strategy’s execution process, and has encouraged other employees from all ranks to become involved in order to achieve the desired objectives.

Furthermore, the BSC improved institutional (organizational) alignment, thus allowing different departments to work together towards the ministry’s strategic goals. It also has also supported the engagement of all partners and stakeholders to participate towards our strategic objectives.”

The BSC led the ministry to develop plans for personal development in order to improve the knowledge and expertise of its employees, and to measure their performances during year. The ministry also established a bonus system to reward each employee who has helped in the successful implementation of its strategy, and drive positive results. This has encouraged the employees to exert further effort to increase productivity and achieve the objectives; all while gaining new expertise and capabilities in strategic management through their continuous education and training on the new concepts and mechanisms.

Global Popularity

According to the organizer, winning institutions gain several benefits, the group: publishes their names in the Harvard Business Review, a journal read by more than 250,000 global subscribers; publishes a press release stating the names of the winners that have entered the Hall of Fame via the Palladium global network (Madrid-London-New York); and publishes annual and periodic information regarding their general performance.

About Balanced Scorecard (BSC):

The Hall of Fame at the Palladium Group honors the organizations that have achieved business excellence by using the Balanced Scorecard (BSC), strategic management, and performance management in a prominent and distinguished way. The BSC follows a very simple concept “what is measured, is what was achieved and what has succeeded.” This theory was set by the founders of the Palladium Group, Dr. Robert Kaplan and Dr. David Norton, where the link between the card and its strategic operations reaches desired corporate goals.

A study published in the journal for Advances in Accounting found that the organizations which “utilize and implement the BSC, significantly outperform the ones which do not, on a course of three years starting from the year of the adoption. These results are a strong indicator that the BSC is an effective strategy management tool that can improve the returns of the shareholder.

The BSC is a highly effective mechanism and is effective in achieving results for both non-profit governmental organizations and profitable NGOs due to the focus on an organization’s critical performance- most notably in hard economic conditions. “Organizations committed to creating added value for their clients and shareholders, whether in public or private sectors, are in an ongoing challenge to achieve performance results,” said Robert Howie, CMO of Palladium Group and Director of the Hall of Fame; “organizations using the BSC and strategic management from Kaplan and Norton are more likely to achieve distinguished revenue.”

About Palladium:

Palladium Group Inc. was founded in 2000. Today, its Hall of Fame includes 158 honored personalities of both public and private sectors, from more than 20 countries, including Mirk, the FBI, Hindustan Petroleum, InfoSys Technologies, Millipore Corporation, Motorola, VolksWagen du Brazil, and the Ministry of Interior of the UAE. The winners are chosen based on the approach and the method in implementing the BSC and according to the results achieved over at least a two-year period.

Conditions and Standards:

The Palladium Group Inc. set a number of strict conditions and standards to compete for an entrance into the Hall of Fame, which includes the following:

    The applicant organization answers 47 questions and provides evidence supported by figures for each of these questions.
    Presenting a brief about the organization, including the nature of work and corporate culture, as well as the evidence of success in using the BSC.
    Provide a detailed explanation about the environment in which the organization works, and the mutual impact of the organization and the environment.
    Provide evidence of the compliance of the most senior leadership to the strategic alignment between the higher goals and operations through the implementation of the BSC.
    Provide evidence supported by detailed and substantiated quantitative proof that the organization follows the five previously mentioned standards for the strategic oriented directions.
    Provide quantifiable proof in regards to the performance improvement for a period no less than 24 months prior to the application date in all fields.

For more information about:

The Ministry of Interior, please click HERE

Abu Dhabi Police, please click HERE

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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.

Contacts
The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department
Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com

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