Creates 100% Emiratization at the Al–Alin centre

ABU DHABI, United Arab Emirates - Tuesday, April 8th 2014 [ME NewsWire]

(BUSINESS WIRE) Abu Dhabi Systems and Information Centre recently launched the Abu Dhabi Government contact center helpline 800555 in association with Serco. The highlight of this centre is a 100% Emirati workforce - a significant milestone in the Emiratization policies adopted by the Abu Dhabi Government. The Abu Dhabi Systems & Information Centre (ADSIC) was formed by the Abu Dhabi Government and its mission is to enable the modernization of government services through Information Technology, using multiple channels of delivery. It envisions a high-performance government delivering world-class services to its citizens.

Serco, the international services company, today commenced delivery at the Al-Ain facility, the second largest city in the Emirate of Abu Dhabi specially created for ADSIC. The deal is to initially provide citizen contact and issue resolution management in the public services realm.

Susir Kumar, Chief Executive, Serco Global Services said, “This is an important development for us as we will now be able to offer our world class services to the people of Abu Dhabi. It’s a great opportunity to showcase our innovative and customer centric approach and honour the faith shown by the Government of Abu Dhabi in us. Serco brings forth substantial expertise in the transformation of customer contact services, operational excellence and cost efficiency whilst maintaining the highest levels of customer service.”

H.E. Rashed Lahej Al Mansoori, ADSIC’s Director General expressed his gratitude to Serco and Abu Dhabi Tawteen Council for their efforts and support which came in line with the vision and strategies of Abu Dhabi Systems & Information Centre focusing on providing electronic communication channels between various government entities to facilitate the exchange of government data through an integrated electronic infrastructure, and the provision of a safe and secure government platform to enable government entities from providing high-quality services.

Bhupender Singh, Chief Executive AMEA & U.K, Serco Global Services commented that, “We are delighted as a Private sector company to be able to reach the target of 100% emiratization of the contact centre in line with the vision of the Abu Dhabi Government.” He further added, “I would also like to thank the Abu Dhabi Tawteen Council for sharing an integrated database of resumes which helped us in hiring qualified nationals.”

Contacts

Serco Global Services

Naini Roy Choudhury

Naini.Choudhury@serco.com

Permalink: http://www.me-newswire.net/news/10604/en